General Questions

What is wassels.com

By Wassels is your one-stop online store offering a wide range of high-quality products to meet your needs. From fashion to electronics, we pride ourselves on providing exceptional products at competitive prices.

How do I contact By Wassels customer service?

You can reach our customer service team through our Contact Us page. We are available Monday to Friday, 9 AM to 5 PM, to assist you with any inquiries.

Ordering

How do I place an order?

Placing an order with By Wassels is simple! Browse our online store, add items to your cart, and proceed to checkout. You will need to create an account or log in to complete your purchase.

Can I change or cancel my order?

If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that orders already shipped cannot be modified or canceled.

Payment

What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All transactions are processed securely.

Is my payment information secure?

Yes, your payment information is secure with us. We use industry-standard encryption to protect your data and ensure your shopping experience is safe and secure.

Shipping

Where do you ship?

We offer worldwide shipping! Delivery times and costs may vary depending on your location. Please check our Shipping Policy for more details.

How long does shipping take?

Shipping times vary depending on your location and the shipping method chosen. You will receive a tracking number once your order is shipped, allowing you to monitor its progress.

Returns & Exchanges

What is your return policy?

We want you to be satisfied with your purchase. If you are not completely happy with your order, you can return it within 30 days of receipt. Please visit our Return Policy page for detailed instructions.

How do I return or exchange an item?

To initiate a return or exchange, please contact our customer service team. We will guide you through the process and provide you with a return authorization.

Products

How do I find the right size?

Our product pages include size guides to help you choose the correct size. If you have any questions, please contact our customer support team for assistance.

What if an item is out of stock?

If a product is out of stock, you can sign up for notifications to be alerted when it becomes available again. Simply visit the product page and enter your email address to stay updated.

Technical Issues

I am having trouble with your website. What should I do?

If you experience any technical issues while browsing our website, please try clearing your browser cache or using a different browser. If the problem persists, contact our customer support team for assistance.

How do I create an account?

Creating an account is easy! Click on the "Sign Up" button on our homepage and fill in the required information. Once registered, you can enjoy a more personalized shopping experience and track your orders.

Contact Us

Still have questions?

If you still have questions or need further assistance, please don’t hesitate to contact us. Our dedicated customer support team is here to help you with any inquiries you may have.